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NEW QUESTION 25
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?
- A. Create separate data category groups for each division and assign the category to a division profile.
- B. Create a sharing rule for each division to provide access using the role hierarchy.
- C. Create a single data category group for each division and provide access using the role hierarchy.
- D. Create a sharing rule for each division to provide access based on criteria of the article.
Answer: C
NEW QUESTION 26
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?
- A. Change the org-wide default for cases and contacts internal access to private.
- B. Set up a sharing set to grant access based on the site member's contact record.
- C. Create a sharing rule to share the contact record with the site member.
- D. Update the case assignment rule to add the site member to the predefined case team.
Answer: B
NEW QUESTION 27
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following
month. How would the administrator ensure the article is available on the first of the month?
- A. Create a workflow rule to update the article status to Published on the article start date.
- B. Send an email reminder to update the article status to Published on the start date.
- C. Create a task related to the article with a reminder set for the article start date.
- D. Set the article publish date to automatically display the article on the start datE.
Answer: D
NEW QUESTION 28
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers
- A. Grant managers the Manage Data Categories permission.
- B. Create at least two different article types.
- C. Grant managers the Manage Salesforce Knowledge permission.
- D. Create at least two different approval processes.
- E. Create at least two different data categories.
Answer: B,C,D
NEW QUESTION 29
Business Users have requested that the salesforce administrator allow agents to view a list of cases in the
console while agents work through their cases. This will allow agents to identify urgent cases that need to be
worked on.
How should this be accomplished?
- A. Recommend opening the case list view in a separate browser tab and use the window alongside the case
view - B. Build a customer visual force page with the list view and assign it to the console sidebar.
- C. Enable the list to be pinned in the console. This allows users to view the list alongside the case view in
the console - D. Configure the case list under custom console components so users can view the list view along with the
case view
Answer: C
NEW QUESTION 30
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